Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
This role is an individual contributor with a focus on providing first level login assistance support to both Internal and External users for various Visa portals worldwide.
This position is at a professional level and uses a set of standard procedures to execute tasks. This position receives a low level of guidance and supervision.
Responsibilities
Processes urgent requests for password resets and account enablement’s to minimize downtime for both Internal and External users for Visa portals worldwide. Manages phone hotlines and assigned emails while leveraging a CRM tool to track daily activities Makes decisions guided by policies and procedures. Works independently and receives minimal guidance, once training is completed Responsible for adhering to Visa’s Key Controls, including the protection of non-public data.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
- Minimum of one year experience with general call center support preferred
- Needs solid PC skills in a Windows environment. Familiarity with Microsoft Office and Excel is strongly recommended
- Understanding of Visa products and services, risk management tools, and marketing information preferred.
- Needs ability to make quick decisions based on client needs
- Excellent verbal and written communication skills required. Spanish and/or Portuguese a plus.
- Must be accurate, well organized, and detail-oriented
- Needs ability to work as part of a high-performing team
- Will be responsible for additional duties as needed
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
